Privacy Policy

PRIVACY POLICY

Last Updated: 25.08.2026

At Brainopedia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, purchase products or otherwise interact with our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us when you use our website, place an order, create an account, subscribe to our communications or contact us.

This information may include:

  • Name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Order and transaction details
  • Payment-related information
  • Information provided while contacting customer support
  • Account information, where applicable

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website or URLs
  • Cookies and similar technologies

Information About Children

Brainopedia offers products designed for children. However, our website and purchasing process are intended to be used by parents, guardians and other adults.

Where we collect information relating to a child, such as an age group or product preference, we use it only for purposes relevant to providing appropriate products or services. We do not knowingly collect personal information directly from children without appropriate consent or legal authority.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and deliver your orders
  • Communicate with you regarding your orders
  • Provide customer support
  • Process payments
  • Send order confirmations and delivery updates
  • Personalise your shopping experience
  • Recommend suitable products
  • Improve our products, services and website
  • Send promotional offers, newsletters or updates where permitted or with your consent
  • Communicate through email, SMS or WhatsApp, where applicable and permitted
  • Prevent fraud, misuse and unauthorised transactions
  • Maintain the security of our website and systems
  • Comply with applicable legal and regulatory requirements

We will use your information only for legitimate and relevant business purposes and in accordance with applicable law.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Personalise content and offers
  • Analyse website traffic
  • Support advertising and marketing activities

You may choose to disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features of our website.

4. PAYMENTS

Payments on Brainopedia may be processed through trusted third-party payment gateway providers.

We may receive information related to your payment, such as payment status, transaction reference and payment method. However, where payment information is processed directly by a secure payment gateway, we may not store sensitive card or banking details on our own servers.

Please review the privacy policies and terms of the payment service providers used on our website for further information about how they process your personal information.

5. THIRD-PARTY SERVICES

We may share limited personal information with trusted third-party service providers who help us operate our business and provide services to you.

These may include:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting providers
  • E-commerce platform providers
  • Analytics providers
  • Email, SMS and WhatsApp communication providers
  • Marketing and advertising service providers
  • Customer support service providers

These third parties may receive only the information reasonably necessary to perform their services and may be required to protect such information in accordance with applicable laws and contractual obligations.

We do not sell your personal information as a product to unrelated third parties.

6. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Events
  • Educational activities
  • Brain games and activity kits
  • News and updates from Brainopedia

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send you important transactional messages relating to your orders, payments, deliveries or customer support requests.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

You are also responsible for maintaining the confidentiality of your account credentials, where applicable.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Process and fulfil your orders
  • Provide customer support
  • Maintain business and transaction records
  • Meet legal, tax and accounting requirements
  • Resolve disputes
  • Enforce our agreements
  • Protect the security of our business and users

When personal information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable legal requirements.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to personal information held about you
  • Request correction or updating of inaccurate information
  • Request deletion or erasure of personal information, where applicable
  • Withdraw consent for certain uses of your personal information
  • Opt out of promotional communications
  • Raise concerns or grievances regarding the handling of your personal information

To exercise your rights, please contact us using the contact information provided below.

10. YOUR CHOICES AND CONSENT

Where consent is required for the processing of your personal information, you may withdraw your consent in accordance with applicable law.

Please note that withdrawal of consent may affect our ability to provide certain services or complete certain transactions.

11. CHILDREN'S PRIVACY

As Brainopedia offers products for children from 0 to 14 years of age, we take children's privacy seriously.

Our website is primarily intended for parents, guardians and adults purchasing products for children. We encourage parents and guardians to supervise children's use of the internet and our products.

We do not knowingly use children's personal information for inappropriate marketing or advertising purposes. Any processing of children's personal information will be handled in accordance with applicable laws and appropriate consent requirements.

12. SHARING OF INFORMATION

We may disclose or share personal information:

  • With service providers who assist in operating our business
  • With payment and logistics partners to fulfil your order
  • With professional advisers where necessary
  • Where required by law, regulation, court order or government authority
  • To protect the rights, safety and security of Brainopedia, our customers or others
  • In connection with a business restructuring, merger, acquisition or sale of assets, where permitted by law

We will take reasonable steps to ensure that information shared with third parties is handled responsibly and for legitimate purposes.

13. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, social media platforms or services.

Brainopedia is not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policy of any third-party website before providing your personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, products or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

15. CONTACT AND GRIEVANCE INFORMATION

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Store Name: Brainopedia
Email Address: brainopediamumbai@gmail.com

Grievance Contact: [NAME / EMAIL / CONTACT DETAILS, IF APPLICABLE]

We will make reasonable efforts to address your concerns in accordance with applicable law.

16. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in [Pune, Maharashtra, INDIA], subject to applicable law.

Thank you for trusting Brainopedia. We are committed to creating a safe, enjoyable and trustworthy shopping experience while respecting and protecting your privacy.