Return and refund policy

RETURN AND REFUND POLICY

Last Updated: 25.8.2026

At Brainopedia, we want you and your child to have a happy and satisfying shopping experience. We carefully curate puzzles, building blocks, educational toys, brain games and activity kits designed to make learning and play enjoyable.

As some products sold through Brainopedia may be fulfilled through third-party suppliers using a dropshipping model, certain returns, refunds, replacements and exchanges may also be subject to the applicable policies and procedures of our fulfilment partners, including DropShipman, as well as the policies and technical processes applicable to our Shopify-powered store.

We will always make reasonable efforts to assist customers and resolve genuine concerns fairly and in accordance with applicable Indian consumer laws.

1. RETURN ELIGIBILITY

You may be eligible to request a return if:

  • You received the wrong product
  • The product was damaged during delivery
  • The product has a manufacturing defect
  • The product received is materially different from what was ordered
  • The product is incomplete or has missing components, where applicable
  • A valid return is permitted under the specific product or supplier policy

To be eligible for a return, the product should generally:

  • Be unused and in its original condition
  • Be returned with its original packaging, where possible
  • Include all original components, accessories and instructions
  • Be accompanied by proof of purchase or order details

All return requests are subject to review and approval.

2. RETURN TIMEFRAME

Customers must raise a return request within [3 DAYS] of receiving the order.

For damaged, defective or incorrect products, we recommend contacting us as soon as possible after delivery so that we can review the issue promptly.

Requests made after the applicable return period may not be eligible for a return or refund, except where otherwise required by applicable law.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please contact us at brainopediamumbai@gmail.com within 3 days of receiving the order.

To help us review your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product
  • Photographs of the outer packaging, where relevant

We may review the information with our supplier or fulfilment partner before approving a replacement, return or refund.

Depending on the nature of the issue and product availability, we may offer:

  • A replacement product
  • An exchange
  • A partial refund
  • A full refund

4. REFUND PROCESS

Once your return or refund request is received, we will review the request and inform you of the outcome.

Where a physical return is required, we may ask you to return the product to a designated return address provided by us or by the relevant fulfilment partner.

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be processed within 15 days after approval, subject to the processing time of your bank, payment gateway or original payment method.

Refunds will generally be made through the original method of payment, where possible.

5. EXCHANGES AND REPLACEMENTS

If you receive a damaged, defective or incorrect item, you may be eligible for an exchange or replacement.

Replacement requests are subject to:

  • Availability of the same product
  • Approval of the claim
  • Applicable supplier and fulfilment policies

If the same product is not available, we may offer another suitable solution, such as a refund or an alternative product, where appropriate.

6. NON-RETURNABLE ITEMS

The following items may not be eligible for return, except where they are damaged, defective or incorrectly supplied:

  • Products that have been used or assembled
  • Products without original packaging or essential components, where return packaging is required
  • Products damaged due to misuse, improper handling or failure to follow instructions
  • Customised or personalised products
  • Products marked as non-returnable at the time of purchase
  • Products with missing parts caused by customer misuse after delivery
  • Clearance or final-sale items, where clearly stated as non-returnable

This does not affect any rights available to customers under applicable law.

7. PRODUCTS FOR CHILDREN

Brainopedia products are for children from 0 to 14 years of age. Parents and guardians should carefully check product descriptions, age recommendations and safety instructions before purchasing and using a product.

For hygiene and safety reasons, certain opened, used or assembled products may not be eligible for return unless they are defective, damaged or incorrectly supplied.

8. RETURN SHIPPING COSTS

For products that are damaged, defective or incorrectly supplied, Brainopedia will review the return request and may arrange or reimburse return shipping costs, where applicable.

For returns due to reasons other than product damage, defect or an incorrect item, the customer may be responsible for applicable return shipping costs.

The final return-shipping arrangement may depend on:

  • The nature of the return
  • The product category
  • The supplier's return requirements
  • The location of the customer
  • The return policy applicable to the particular order

Customers should not send products back without first receiving return instructions from Brainopedia.

9. DROPSHIPPING AND THIRD-PARTY FULFILMENT

Brainopedia may fulfil certain orders through third-party suppliers and dropshipping partners.

Where a product is supplied or fulfilled through DropShipman or another third-party supplier, the availability of returns, exchanges, replacement products, return addresses and processing timelines may depend on the policies and operational requirements of that supplier or fulfilment partner.

In such cases, Brainopedia may need to coordinate with the relevant supplier before confirming a return, replacement or refund.

Brainopedia will make reasonable efforts to support customers throughout this process. However, certain fulfilment procedures may be influenced by the policies and requirements of the relevant third-party supplier.

10. SHOPIFY PLATFORM

The Brainopedia online store may operate using the Shopify e-commerce platform.

Shopify provides the technical platform through which our online store may operate. Brainopedia is NOT responsible for its own customer-facing return and refund policy, subject to applicable laws and the terms of our relevant service providers and fulfilment partners.

Payment processing, order management and certain technical functions may also involve third-party services integrated with the Shopify platform.

11. CANCELLATION OF ORDERS

If you wish to cancel an order, please contact us as soon as possible at brainopediamumbai@gmail.com

Order cancellations may be possible only before the order has been processed or dispatched.

Once an order has been dispatched or sent to a supplier for fulfilment, cancellation may no longer be possible. In such cases, the order may be subject to the applicable return policy.

12. REFUSED OR UNDELIVERED ORDERS

If an order is refused at the time of delivery, returned because of an incorrect address or repeatedly undeliverable due to customer-related reasons, additional shipping or handling charges may apply where permitted.

Refund eligibility for such orders may be reviewed after deducting applicable shipping, return shipping or handling costs, where permitted by law.

13. POLICY CHANGES

Brainopedia reserves the right to update or modify this Return and Refund Policy from time to time.

Changes may be made due to updates in:

  • Our business operations
  • Supplier or fulfilment arrangements
  • Shopify platform requirements
  • DropShipman or other fulfilment partner procedures
  • Applicable laws and regulations

The latest version of this policy will be published on our website with an updated “Last Updated” date.

14. CONTACT US

If you have any questions or wish to request a return, refund, exchange or replacement, please contact us:

Brainopedia
Email: brainopediamumbai@gmail.com


Please include your order number and a brief description of your concern when contacting us.

Our Commitment: At Brainopedia, we value the trust of our customers. We will make reasonable efforts to ensure that genuine concerns regarding damaged, defective or incorrect products are handled fairly, transparently and in accordance with applicable policies and laws.

Please note: This policy should be read together with our Shipping Policy, Privacy Policy and Terms of Service.