Shipping Policy

SHIPPING POLICY

Last Updated: 26.8.2026

At Brainopedia, we are committed to delivering your puzzles, building blocks, brain games and activity kits safely and efficiently. This Shipping Policy explains how orders are processed, shipped and delivered when you shop with us.

1. SHIPPING LOCATIONS

Brainopedia currently ships orders across the world, subject to serviceability by our delivery and logistics partners.

Some remote locations may have limited delivery options. If your address is not serviceable, we will inform you and, where applicable, arrange a refund for any payment received.

2. SHIPPING METHODS

We work with trusted third-party dropshipping portals, courier and logistics partners to deliver your orders.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping, where available
  • Free Shipping on eligible orders or promotions
  • As provided by Shopify.com

The shipping options available for your order will be displayed during the checkout process.

3. ORDER PROCESSING TIME

Orders are generally processed within [1-7 BUSINESS DAYS] after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next working day.

In certain cases, order processing may take longer due to:

  • High order volumes
  • Product availability
  • Customised or special orders
  • Operational delays
  • Public holidays or festivals

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

4. DELIVERY TIME

Estimated delivery timelines may vary depending on your delivery location and the shipping method selected.

As a general guideline:

  • Metro Cities: Approximately [2-10 BUSINESS DAYS]
  • Other Cities and Towns: Approximately [5-15 BUSINESS DAYS]
  • Remote Areas: Delivery may take additional time depending on courier service availability

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

5. SHIPPING COSTS

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, product size, weight or promotional offer.

6. ORDER TRACKING

Once your order has been dispatched, we will provide tracking information through the contact details provided by you at the time of placing your order.

Tracking information may be shared through:

  • Email
  • SMS
  • WhatsApp, where applicable

Please allow up to [3 BUSINESS DAYS] for tracking information to become active after your order has been dispatched.

7. DELIVERY DELAYS

While we make every reasonable effort to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Festivals
  • High shipping volumes
  • Courier or logistics disruptions
  • Incorrect or incomplete delivery addresses
  • Remote location serviceability
  • Events beyond our reasonable control

Brainopedia will not be responsible for delays caused by circumstances outside our reasonable control. However, we will make reasonable efforts to assist you in tracking your order and resolving delivery-related concerns.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House or flat number
  • Building or locality
  • City
  • State
  • PIN code
  • Active mobile number

Brainopedia may not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate address details provided by the customer.

If you need to make changes to your delivery address, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

9. UNDELIVERED OR RETURNED ORDERS

If an order cannot be delivered due to an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the order or other customer-related reasons, the order may be returned to us.

Additional shipping or handling charges may apply for re-shipping, where permitted and communicated to you.

10. DAMAGED OR INCORRECT ITEMS

If you receive a product that is damaged, defective or different from the item ordered, please contact us at brainopediamumbai@gmail.com within 3 DAYS of receiving your order.

Where possible, please provide:

  • Your order number
  • A clear description of the issue
  • Photographs or videos of the product and packaging

We will review the request and assist you in accordance with our Return and Refund Policy.

11. INTERNATIONAL SHIPPING

Currently, Brainopedia, the drop shipping partner of Shopify ships all over the world 

The relevant shipping charges, delivery timelines, customs duties and applicable terms will be as metioned in the party's website.

12. CHANGES TO SHIPPING POLICY

Brainopedia reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date. We encourage customers to review this policy periodically.

13. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Brainopedia
Email: brainopediamumbai@gmail.com

Thank you for shopping with Brainopedia. We are committed to delivering fun, engaging and meaningful play experiences safely to young minds across India.