Terms of Service

TERMS OF SERVICE

Last Updated: 25.8.2026

Welcome to Brainopedia. These Terms of Service govern your access to and use of our website, products and services. Brainopedia offers puzzles, building blocks, educational toys, activity kits and brain-development games designed for children from 0 to 14 years of age.

By accessing, browsing or purchasing from our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

1. ABOUT BRAINOPEDIA

Store Name: Brainopedia

Website Address: www.brain-o-pedia.com
Email Address: brainopediamumbai@gmail.com

Brainopedia is an online store offering products intended to encourage learning, creativity, problem-solving, screen-free play and overall cognitive development through games and activities.

2. USER ACCOUNTS

You may be required to create an account to access certain features or services on our website.

You are responsible for:

Providing accurate and complete information
Maintaining the confidentiality of your account credentials
Updating your account information when required
Restricting unauthorised access to your account

You are responsible for activities carried out through your account. If you suspect unauthorised use of your account, please contact us immediately at brainopediamumbai@gmail.com

Brainopedia reserves the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently or violate these Terms of Service.

3. PRICING

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes, delivery charges or other charges as clearly indicated during the checkout process.

Brainopedia reserves the right to:

Change product prices without prior notice
Offer promotional discounts for limited periods
Correct pricing or typographical errors
Modify or discontinue products or offers

The price applicable to your order will generally be the price displayed at the time you successfully place your order, subject to correction of any genuine error.

4. PAYMENT

We may offer different payment methods, including:

Credit cards
Debit cards
UPI
Net banking
Digital wallets
Other payment methods displayed on the website

All payments are subject to approval and verification by the relevant payment service provider.

By placing an order, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

Brainopedia may cancel or decline an order if payment authorisation is unsuccessful or if we reasonably suspect fraudulent or unauthorised activity.

5. PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However:

Product colours may appear differently depending on your device or screen settings
Product packaging may change from time to time
Certain products may vary slightly in appearance or design
Dimensions and other specifications may have reasonable variations
Product images are for illustrative purposes unless otherwise specified

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

6. AGE RECOMMENDATIONS AND ADULT SUPERVISION

Brainopedia offers products for children between 0 and 14 years of age. Age recommendations displayed on products are intended as general guidance.

Parents and guardians are responsible for selecting products appropriate for the child's age, developmental stage and abilities.

Certain products may contain small parts or components and may not be suitable for very young children. Please carefully read all product descriptions, safety instructions, warnings and age recommendations before use.

Where supervision is recommended, children should use the product only under appropriate adult supervision.

7. ORDER PLACEMENT AND ACCEPTANCE

When you place an order on the Brainopedia website, you will receive an acknowledgement or confirmation indicating that we have received your order.

This acknowledgement does not necessarily constitute final acceptance of the order.

Brainopedia reserves the right to accept, reject, cancel or limit any order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraudulent activity
Incorrect customer information
Delivery limitations
Violation of these Terms of Service

If your order is cancelled after payment has been successfully received, an applicable refund will be processed in accordance with our refund policy and applicable law.

8. SHIPPING AND DELIVERY

We will make reasonable efforts to process and deliver orders within the estimated time communicated to you.

Delivery timelines may vary depending on:

Product availability
Delivery location
Courier or logistics partner availability
Weather conditions
Public holidays
Operational disruptions or other circumstances beyond our reasonable control

Delivery timelines displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order cannot be delivered due to an incorrect address, repeated failed delivery attempts or other customer-related reasons, additional charges may apply where permitted by applicable law.

9. RETURNS AND REFUNDS

Our return and refund policy may vary depending on the nature of the product and the reason for return.

Subject to our applicable return policy, customers may be required to initiate a return request within 7 days of receiving the product.

To be eligible for a return, products may need to be:

Unused and in original condition
Returned with original packaging, where applicable
Returned with all included components and accessories
Accompanied by proof of purchase or order details

Products damaged due to misuse, improper handling or normal wear and tear may not be eligible for return or refund.

Refunds, where approved, will generally be processed through the original payment method or another method permitted by applicable law.

Certain products may be non-returnable for hygiene, safety, customisation or other valid reasons, provided this is clearly communicated to the customer.

Please refer to our Return and Refund Policy for complete details.

10. CANCELLATION OF ORDERS

You may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may refer to our applicable return policy.

Brainopedia reserves the right to cancel an order for legitimate reasons, including product unavailability, payment failure, pricing errors or suspected fraudulent activity.

11. PROHIBITED USES

You agree not to use the Brainopedia website for any unlawful, harmful or unauthorised purpose.

You must not:

Use the website in violation of applicable laws
Provide false or misleading information
Attempt unauthorised access to our systems
Introduce viruses, malware or harmful code
Interfere with the security or functioning of the website
Copy, reproduce or commercially exploit our content without permission
Use our website for fraudulent transactions
Misrepresent your identity
Abuse, threaten or harass our employees or service providers

Brainopedia may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

12. INTELLECTUAL PROPERTY

All content available on the Brainopedia website, including the brand name, logo, text, graphics, product descriptions, photographs, designs and other materials, may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially use our content without prior written permission from Brainopedia or the relevant rights holder.

13. THIRD-PARTY SERVICES AND LINKS

Our website may use or provide links to third-party services, including payment gateways, logistics partners, social media platforms and other service providers.

Brainopedia is not responsible for the content, policies, availability or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. DISCLAIMER

Brainopedia makes reasonable efforts to provide accurate information and quality products. However, we do not guarantee that:

The website will always be uninterrupted or error-free
All website content will always be completely accurate
Every product will always be available
The website will be free from technical problems

The educational and developmental benefits described for products are intended as general information. Brainopedia products are designed to support learning and play but do not guarantee specific educational, developmental or behavioural outcomes.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Brainopedia shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to limit or exclude any liability that cannot legally be limited or excluded under applicable law.

Customers should carefully follow all product instructions, warnings and age recommendations. Parents and guardians remain responsible for ensuring appropriate use and supervision of products by children.

16. INDEMNITY

You agree to indemnify and hold harmless Brainopedia and its owners, employees, representatives and service providers from claims, losses or expenses arising from your violation of these Terms, misuse of the website or violation of applicable law, to the extent permitted by law.

17. CHANGES TO THESE TERMS

Brainopedia may update or modify these Terms of Service from time to time.

The revised Terms will be posted on this page with an updated “Last Updated” date. Your continued use of the website after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

18. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from or relating to these Terms, your use of the Brainopedia website or your purchase of products shall be subject to the jurisdiction of the appropriate courts in [Pune, Maharashtra, INDIA], subject to applicable consumer protection and other mandatory laws.